Sioux Falls: Five Years of Service and Support

Sioux Falls Police Department, South Dakota | 1:27

Five years in with the Vantage and Mini: fixes, upgrades and questions answered immediately, and the ability to upgrade an existing Vantage to the newer systems instead of buying new.

Featured: Vantage 1, Mini. Request a demo.

Transcript

Lightly edited from the video for readability.

It's the best piece of equipment you can get right now on the market is you guys. And I think what I, and I know I will do this I'll always tell everyone, is that I've been very appreciative of you guys' customer service. And I'm not just saying this because I'm getting filmed here. I'm telling you honestly, because you guys are awesome. Every time I reach out to you guys, and you and I have emailed each other back for so many years now, couple of years at least, you guys are always right on top of it.

Anything I need fixed, upgraded, changed, or any other questions I have you guys are always right back and you get right back to me immediately. The upgrades and the fixes are always quick. It's really easy. It's really easy to communicate with you guys. You don't just sell the product and then I don't hear from you anymore. We still communicate, even after having the Vantage for like five years now. What?

So that's great. That's awesome. That's a big part in it. What? Because the machines, it's a machine, right? It's going to have more success, but it's going to have some failures. But those failures can, We can overcome those with great customer service, and you guys master that. I'm honest when I say this. Said, five years in we've essentially used three of you guys' products. The Mini, we've had good deployments with that as well, and now we're getting the upgrades now to, or we've used the Mini, and we got the upgrades on the Vantage.

And that's really nice that we can do that we can upgrade our current Vantage to the newer systems.